I received my refund check this week! I had not gotten any notification from Conlan Press so I was shocked to see an envelope with their name in the return address section. There wasn’t much to it. There was my check, along with this letter:
Here is a transcript of the letter.
Here is your refund.
We’ve been under attack for slightly over a year now by a pseudonymous internet troll whom we are suing for defamation. He ducked the process servers for six months, but they finally nailed him, and sooner or later we’re going to have the pleasure of seeing him try to defend his lies and misrepresentations to a judge.
One of his lies is that Conlan Press does not give refunds. This is simply not true.
As a small company it takes a little time for us to catch up when something like having to suspend the Last Unicorn Screening Tour because of Peter’s health happens, because it’s never easy to have cash flow drop to zero and get a lot of refund requests at the same time. But 10 years along in the business, with over 300,000 high-quality products delivered to our customers, I can safely guarantee that we always do what we promise – which includes getting refunds out as fast as physically possible. You hold the proof of that in your hands.
Thanks for you interest in Peter S. Beagle and his work. Our small but intrepid team wishes you well.
President, Conlan Press”
Personally, I found the letter to be off-putting. I don’t understand why they chose to start with the information that they are suing someone for defamation for saying they don’t issue refunds when I contacted Conlan Press on June 19th and did not get a refund until December 9th. That is 6 months, which is absurd. I only received one update voluntarily on their end – otherwise I had to be relentless with checking in and asking where my money was. I feel that if Conlan Press wants to issue a sincere apology, the letter that is going out with refund checks needs to be re-done and the information about whatever legal actions they have against someone need to be removed. It did not make me feel sorry for them – it made me feel like they were invalidating my anger and frustration over this ordeal. All future refund letters should just apologize – that’s it.
I am also curious as to the timing of everything, since Conlan Press is being sued by Peter S. Beagle. While I am grateful to finally have my money back, I do find the timing of it all suspicious now.
So, if you are still waiting for a refund there is still hope for you! Keep checking in with Conlan Press and ask when you will get your refund. Ask for a firm date. Keep the documentation (I kept this letter, the voided check, the voicemails, and all previous e-mails I have received – you never know.)